Nu-Forme Labs FAQ

1. Select the product you want to order. 2. Choose from available variants. 3. Select your quantity. 4. Open your cart and continue to checkout. 5. Enter any coupon code you have. 6. Fill in your shipping details, including all required fields. 7. Place your order and follow the payment instructions.

Yes. Our business operates as a Canadian online retailer and focuses on transparency, authentic products, and responsible service.

Our products are available only to Canadian residents who are 19 years of age or older.

If you are not satisfied with your order, please contact our support team. They can help review the issue and discuss available options.

Once an order has been paid and processing has started, items cannot be added or removed. If you need more products, place a new order.

An order can only be canceled if it has not shipped yet. Contact our support team as soon as possible so the order status can be checked.

Refunds are not offered. If there is a problem with your order, support may offer an exchange or store credit. Contact our support team or use live chat for help.

Flat Rate Express Shipping is available and typically arrives in 2 to 5 business days. Most orders ship with Xpresspost, while some rural addresses may be sent by Expedited Parcel.

We ship on Mondays and Thursdays. Confirmed orders placed after shipping days will be processed for the next shipping day.

Shipping is available across Canada-all provinces and territories.

Yes. Tracking is included with every order, and a tracking number is sent after the order ships.

Yes. Enter a valid PO Box address during checkout.

If you received the wrong item, take a clear photo of everything that arrived, including the outer packaging, and send it to our support team. They will review the issue and help resolve it.

Orders are usually delivered within 2 to 5 business days in major cities, although rural addresses may take longer. Carrier delays can happen. If tracking has not updated after several business days, contact our support team for assistance.

Tracking numbers are often created before the carrier performs the first scan. Updates can take 24 to 72 hours. If there is still no movement after more than 3 business days, contact our support team.

After your order ships, you will receive a confirmation email with a tracking link. You may also log in to your account and check your order history for tracking details.

If your coupon code is not working, make sure you are logged in to the correct account. Some codes apply only to specific accounts, regular-priced items, or non-bulk orders.

New customers receive a first-order discount using the welcome code shown at checkout or in current promotions. This offer cannot be combined with other coupon codes, bulk pricing, or sale items.

Customers earn points on eligible purchases. Additional points may also be available for approved product reviews or other promotional activities. You must be logged in to earn points.

Sign in and your points balance appears in your account. At checkout you can redeem them in 100-point steps — 100 points takes $5.00 CAD off your order, up to a maximum of $25.00 CAD per order. Points come off the products in your order and never affect free shipping, and any points you do not use stay in your balance.

At this time, only Interac e-Transfer is accepted. After placing your order, payment instructions are shown on-screen and also sent in your order confirmation.

No. You must use the security question and answer provided in the payment instructions.

No tax is charged on these products.

After placing your order, follow the e-Transfer instructions provided on the confirmation page and in the follow-up message.

Yes. Orders are subject to a maximum payment amount per order. If your purchase is above that limit, split it into multiple orders and complete separate payments.

Yes. All products are described as authentic and sourced from licensed suppliers.

If a product arrives damaged, contact our support team within the stated notice period and include photos of the issue. Support can review the case for a replacement or store credit.

Email: You can reach out to us via the form on the Contact us page and we will respond within 24 hours. Chat with our assistant: Click the chat icon at the bottom right corner of the screen.